Terms & conditions

Terms of Use for Innove Couture

WHO WE ARE

Welcome to www.purwah.com (“Website” or “Site”).

These Terms and Conditions (“Terms”) apply to your access and use of our website, and to all purchases made through it.

By using this Site, placing an order, or engaging with our content, you agree to the terms outlined below. Please read them carefully before proceeding.

1. Use of the Website

This site is owned and operated by Purwah (“we,” “us,” or “our”).

By using the site, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into a binding agreement

  • You are using this site for personal, non-commercial purposes

2. Orders & Product Availability

All orders placed are subject to availability and confirmation.

We reserve the right to cancel or refuse any order for any reason, including stock issues, pricing errors, or suspected fraud.

  • Orders are confirmed via email/SMS once successfully placed.

  • You may be contacted if further verification is needed.

3. Pricing & Payment

All prices listed on the website are in PKR (Pakistani Rupees) and are inclusive of applicable taxes.

We accept the following payment methods:

  • Cash on Delivery (COD) – up to a limit of Rs. 49,999

  • Online payments via debit/credit card or digital wallets

We reserve the right to change prices at any time without prior notice. However, confirmed orders will not be affected.

4. Delivery & Shipping

We currently deliver across Pakistan.

  • Standard delivery charges start from Rs. 200

  • Orders are processed within 1–3 business days

  • Estimated delivery time: 3–7 working days

Minimum order value for shipping is Rs. 1,000.

5. Returns & Exchanges

We currently do not offer refunds.

However, you may exchange items within 7 days of receiving your order, if:

  • The item is unused and in original condition

  • There is a clear defect or incorrect item sent

To request an exchange, please contact our support team via WhatsApp or email with your order number.

Note: Sale items and customized orders are non-exchangeable.

6. Account Responsibility

You are responsible for maintaining the confidentiality of your account and password.

Please ensure all information you provide is accurate and up to date.

We reserve the right to suspend or terminate accounts at our discretion.

7. Privacy Policy

We respect your privacy. Any personal information collected (such as email, phone number, address) is used only to process orders, improve user experience, and share occasional updates or offers.

You can opt out of promotional emails at any time.

Please read our full Privacy Policy for more details.

8. Changes to Terms

Purwah reserves the right to update or modify these Terms at any time without prior notice.

Changes will be effective upon posting to this page. Continued use of the site implies acceptance of the updated Terms.

9. Contact Us

If you have any questions or need support, reach out to us at:

Email: purwah.cloth@gmail.com

WhatsApp: +92-344-3008786

10. Legal

This site operates under the applicable laws of Pakistan.

All disputes, if any, shall be subject to the jurisdiction of courts in Pakistan.

Purwah – Where craftsmanship meets quiet confidence.

© 2025 Purwah. All Rights Reserved.